1. Information We Collect
When you request a quote, submit a business inquiry, or contact CML Courier, we may collect the following information:
- • Full name and company name (if provided)
- • Email address and phone number
- • Pickup and delivery addresses
- • Package type, size, and delivery details
- • Preferred pickup time and additional notes
- • IP address and browser user agent for spam protection and security
2. How We Use Your Information
We use the information you provide solely to operate and improve our courier services. This includes:
- • Responding to quote requests and business inquiries
- • Coordinating pickups, deliveries, and customer communication
- • Sending confirmation and status emails
- • Preventing fraud, spam, and abuse
- • Maintaining records for billing, insurance, and legal compliance
We do not sell your personal information to third parties for marketing purposes.
3. Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our pages. This helps us enhance performance and usability.
You can control cookie settings through your browser. Disabling cookies may affect some features of the website.
4. Third-Party Services
We rely on trusted third-party providers to operate our website and deliver services:
- • Google Maps: Used to display our service area and help users understand delivery coverage.
- • Email provider: Used to send dispatch notifications, confirmations, and customer communications.
- • Hosting and backend services: Used to securely store submission data and power our website.
These providers have their own privacy policies and are contractually bound to handle data responsibly.
5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. This includes secure data storage, access controls, and encrypted communications where appropriate.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- • Access the personal information we hold about you
- • Request corrections to inaccurate information
- • Request deletion of your personal data, subject to legal or operational requirements
- • Opt out of non-essential communications
7. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us: